Compassionate Support Programme for Bereaved Families

Seven non-governmental organisations (NGOs) joined the one-year Compassionate Support Programme for Bereaved Families (the Programme). The NGOs will arrange multi-disciplinary professional teams comprising social workers, clinical psychologists, psychiatrists, and counsellors to provide bereaved families with free mental health support services such as grief and bereavement counselling, and actively reach out to the bereaved families. In addition to proactive outreach by the participating organisations to bereaved families, relevant families may also call the "18111 - Mental Health Support Hotline". The hotline will arrange dedicated follow-up and provide targeted grief and bereavement counselling after receiving their calls. For enquiries about the Programme, please contact the participating organisations.

Compassionate Support Programme for Bereaved Families — contact information of participating organisations (in no particular order)

Tung Wah Group of Hospitals — Endless Care Service Bereavement Support Service

• Monday to Saturday (9:00 a.m. to 6 p.m.)

• Funeral arrangements and bereavement support hotline: 2657 7899

• Online funeral support chatbot: 2884 2033 (via WhatsApp)

The Samaritan Befrienders Hong Kong — Suicide Crisis Intervention Service

• Monday to Friday (9:00 a.m. to 10:00 p.m.); Saturday (9:00 a.m. to 5:00 p.m.)

• Enquiry line: 2341 7227

• 24-hour post-disaster support hotline: 2353 0029

Hong Kong Sheng Kung Hui Welfare Council Holy Carpenter Church Hospice and Bereavement Service — “PARACLETE Care and Comfort Angels” Bereavement Support Service

• Monday to Friday (9:15 a.m. to 6:00 p.m.)

• Funeral support hotline: 2362 0268

• Enquiry via WhatsApp: 5174 8838

The Comfort Care Concern Group

• Monday to Friday (9:00 a.m. to 6:00 p.m.)

• Bereavement grief counselling service and funeral support hotline: 2361 6606

• Enquiry via WhatsApp: 5721 8354

St. James’ Settlement — JCECC: Cheering@Home End of Life Care Services

• Monday to Friday (9:00 a.m. to 5:30 p.m.)

• Enquiry line: 3616 0510

• Enquiry via WhatsApp: 4633 8553

Suicide Prevention Services - Project Bless Bereavement Support and Grief Counselling Service

• Monday to Saturday (9:00 a.m. to 6:00 p.m.)

• Enquiry line: 2382 2737

• 24-hour post-disaster support hotline: 6199 8575

• Enquiry via WhatsApp: 9267 1369

The Salvation Army — Bereavement Support Service

• Monday to Friday (9:00 a.m. to 6:00 p.m.)

• Enquiry line: 2651 1698 / 5958 4406

• Enquiry via WhatsApp: 5958 4406

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